How do I return an item?
Returns and Exchanges
We love our products! We hope you do too. We want you to be fully satisfied with every Light-Life® Tool you buy from IX-EL International GmbH. Please note that the Light-Life® Tools are experiential in nature and each person may experience them differently.
How long can I evaluate my purchase?
We understand that it sometimes takes a customer a few weeks to get acquainted with their new Light-Life® Tools; therefore, we offer a generous return policy. Returns made within 14 days of receipt are exchanged or fully refunded (less original shipping fee), no questions asked! The item has to be in resalable condition and well packaged so that it does not get damaged in return shipping. All Harmonizers, pendants, and other jewelry, regardless of return date, will incur a 15% re-stocking fee. Items returned after 30 days will incur a 15% restocking fee for cleaning, repair, and re-plating. A customer returning an item after 14 days will receive store credit only minus the 15% restocking fee. Original shipping fee will not be credited or refunded, and no cash refunds will be given. Before returning an item, a customer must contact our customer service department at +49(0)8025-99 38-299 to get a return authorization.
Are any of IX-EL’s products non-returnable?
A fair and honest Return Policy ensures that customers feel comfortable with their purchases and with us. Therefore, we make every effort to ensure that all products that can be safely returned will be returnable. However, it is important to note that not all products are returnable. All of our custom made items and media products are also non-returnable and non-refundable.
How do you give me my refund?
Customers returning an item within 14 days may specify their desired method of refund: Paypal credit, Bank transfer, credit card, or store credit. For products with defects, please return the item at your own expense. We will reimburse you for shipping, or issue credit on your next order. Please ship the item in the original packaging and with all accessories, i.e. Light-Life Ring and CD that come with a Harmonizer. We will, of course, pay the shipping to return the new item to you.
Who pays return shipping?
You pay for shipping if you would like an exchange or return an item. IX-EL pays for shipping when a defect item is return.
Where do I send my return?
IX-EL International GmbH
If you have any questions about our return policy, please email us at firstname.lastname@example.org or call +49(0)8025-99 38-299. Our office hours are Tuesday, Wednesday,Friday 9 am to 2 pm, Monday and Thursday 9 am to 4 pm. We are closed on all official German holidays.